The guys were patient, friendly, and helpful, in addition to being very thorough. The pricing is fair, very comparable to other LA mechanics we've been to. The location is great, easy to find, easy to park in. They could have been just a little bit more efficient with a last-minute concern they had (they drove my car around for a bit to see if the oil was appropriately circulating with sufficient pressure) - I think I waited a little longer than was necessary, but overall this was a positive experience.