The people at Car Nerds are kind, considerate, and completely honest. I had been told I had serious electrical problems with my 2010 Prius, that would be very costly to fix. I took the car to Car Nerds and found out it was a simple, inexpensive car battery problem and after they fixed it my car ran perfectly with no battery or electrical problem. If you have a hybrid problem, don't go anywhere but Car Nerds, as there are so many rip offs out there, especially Toyota who asked and took over $900 to fix the exact same problem in our other Prius.